How do I set up a Zendesk profile?

 Go to our Help Center, located at

  • Click “Agent sign in”
  • If you have ever emailed the Benefits Administration Service Center or used our Live Chat feature, click “Have you emailed us? Get a password”
  • Otherwise, click “New to State of Tennessee - Benefits Administration? Sign Up”
  • Follow the instructions on the screen
  • You will receive a confirmation email
  • Click on the link in the confirmation email to log in and set up your password.
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