Employee Assistance Program

Employee Assistance Program

The Employee Assistance Program (EAP), administered by Optum, is a no-cost, comprehensive and confidential support tool that helps you, and those around you, deal with personal issues and situations. The program is available to all retirees enrolled in health coverage. Your eligible dependents can also use EAP services even if they are not enrolled in health coverage. The EAP can provide support and resources for:

  • Family and relationships
  • Stress
  • Anxiety and depression
  • Dealing with addiction
  • Legal and financial issues
  • Child and elder care
  • Difficulties and conflicts
  • Grief and loss
  • Work/life balance

They can even help you find a network provider, a plumber who works nights, find theater tickets, all-night pharmacies and so much more.


You and your dependents may receive up to five counseling sessions per episode at no cost to you..

Optum knows you are busy, and they want to provide you with information when you need it. All you have to do is call 855.Here4TN (855.437.3486.

Behavioral Health & Substance Use Services

Whether you are dealing with a mental health or substance use condition, support is available through your behavioral health coverage. Your enrolled dependents can use these benefits too.

Optum is your behavioral healthcare vendor. Using one of Optum’s network providers gets you the most from this benefit, which is included when you and your dependents enroll in a health plan.

In addition to office visits, this benefit includes virtual visits. What does that mean? You can meet with a provider through private, secure video conferencing. It’s called Telemental Health, and it allows you to get the care you need sooner and in the privacy of your home. The copay for Telemental Health is the same as an office visit. To get started, go to Here4TN.com, scroll down, select provider search, and click on Telemental Health to find a provider licensed in Tennessee, or call 855-Here4TN for assistance.

Learn more about your behavioral health benefit by visiting Here4TN.com. A provider directory with a search feature is available on the website.

For more information on eligibility, you may visit http://www.tn.gov/finance/article/fa-benefits-eap.

For information on all the services offered through EAP and the behavior health benefit you may visit https://www.here4tn.com



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