If you need to stop a scheduled/recurring query in Edison with a recurrence date or specific run date in Edison, please contact our service center at 800.253.9981 or 615.741.3590, by email at Benefits.Training@tn.gov or submit a Zendesk ticket.
Primary/Backup ABCs are unable to stop the recurrences of queries that have been scheduled.
If a security form has been submitted to Benefits Administration requesting a role be removed from an ABC that changes positions, the ABC will continue to receive queries.
Query Name Examples:
List of Recurrence Dates:
- Daily (M-F) 7AM
- M-F at 5PM
- WEEKLY – Friday