What do I do if I have a question or would like to appeal a payment decision regarding my insurance claims?

You should always carefully review your explanation of benefits (EOB) and contact your insurance carrier if you have any questions or if you would like to appeal a payment decision. Contact information is below and can also be found on the back of your insurance card.

 

Provider

Phone #

Web address

CIGNA (Health and Dental)

800-997-1617

www.Cigna.com/sites/stateoftn

BlueCross BlueShield

800-558-6213

www.bcbst.com/members/tn_state

MetLife (Dental)

855-700-8001

www.mybenefits.metlife.com/StateOfTennessee

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