For 2017, case management is administered by BlueCross BlueShield, Cigna and Optum. You must participate in case management if you are contacted by one of these carriers. Case management helps coordinate care across all of your providers for chronic conditions and/or catastrophic illness or injuries. If you are identified based on your insurance claims, you will be contacted by BlueCross BlueShield, Cigna or Optum and asked to participate in case management.
If you are participating in case management and Healthways disease management coaching, you can place the Healthways coaching on hold until the case management calls have ended. Healthways will reach out to you after case management has ended to set up on-going coaching calls for the wellness program.