Frequency of the disease management calls will be based on the level of severity of the chronic condition. Chronic conditions are diabetes, heart failure, chronic pulmonary disease (COPD), coronary artery disease and asthma. A coach may contact you at any time during the plan year (January 1 – December 31). You may talk via phone. There is no set number of phone calls. You and your coach will talk as needed and will develop a schedule that works best for you. If you miss a call, your coach will try to call you back or you can contact Healthways at 888.741.3390. The coaches are available Monday – Friday from 8 a.m. – 8 p.m. and Saturday from 8 a.m. – 6:30 p.m. (Central time). When you participate in coaching, your frequency of calls will be tailored to your individual plan of care.
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