If a coach cannot reach you after two attempts, Healthways will send a letter to your primary address on record. Then, it is up to you to contact your coach. If you do not follow up within the time frame specified in the letter (14 days), you will be mailed a letter and given the opportunity to file an appeal. Don’t put your Partnership Promise at risk. Disease management coaching is part of your requirements and Healthways wants to partner with you to make sure your requirements are met.
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