A coach will contact a spouse by using the phone number on file with Healthways. If there is not a number on file for the spouse, he or she will receive a “wrong phone number” letter and will have 14 days to respond. A spouse can login to the online Well-Being Account to enter a current phone number. If a spouse does not have access to the internet, he/she can also call Healthways at 888.741.3390 to update contact information. This will ensure that Healthways can reach the spouse if he/she needs to participate in coaching.
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