What security information will coaches ask for to identify members on the phone?

To ensure privacy and security, Healthways will ask you to verify your name, mailing address and date of birth. Healthways will not ask for your social security number. However, if you are unable to verify your personal information, Healthways will not be able to release any information to you at that time or complete a coaching call. In such a case, you need to call Healthways back when you can verify all personal information. Healthways strives to protect the personal health information of all members while providing the best customer service.

Have more questions? Submit a request