Optum Financial will deposit the funds back into the agency’s bank account on file. For future contributions, the employee must provide Optum Financial with the required documentation and verify the employee’s identity before the account can be opened and contributions reported and posted.
If an agency has started payroll deductions for an employee, but Optum Financial is not able to open the employee’s account during the Customer Identification Process, will the agency be responsible for refunding the employee’s deductions?
