Edison Troubleshooting

Below are some of the common Edison errors and some actions you can try to resolve them:

 

  1. You received a: There was a technical error processing your request, Please try again message when trying to log in.
    1. This is a random error with Edison
    2. Try taking the correct navigation back to Edison via TN.gov>Government>State Employees>Edison
    3. Use the most recent password you tried to create prior to receiving this “technical error” message
  2. You received a: Function on ready state error
    1. Try clearing your browser’s cache fully
    2. Try using a different browser
  3. You see a white screen upon getting into Edison or after navigating to a new page
    1. Try refreshing the webpage
    2. Try closing and relaunching the webpage
    3. If neither of these work, try using a different internet browser
  4. You received an Error: 500 message
    1. Try clearing your browser’s cache fully
    2. Try using a different browser
  5. You received an Error: 400 message
    1. This one is an actual “bug” within Edison
    2. Try using a different browser
    3. Try using a different device
  6. You are being redirected back to the Enter Access ID (sign in page) webpage when trying to change your password. When you enter in your access ID and password you just reset, it says it is incorrect.
    1. The help desk will need to check the status of your user profile
    2. State employees call the Edison help desk: 615-741-4357 or 866-376-0104
    3. All other employees and retirees call the Benefits Service Center: 615-741-3590 or 1-800-253-9981
  7. You received the Your account is locked message or the Your account is disabled messages
    1. This message is from mistyping a password five times in a row.
    2. The help desk will need to check the status of your user profile and issue a new temporary password
    3. State employees call the Edison help desk: 615-741-4357 or 866-376-0104
    4. All other employees and retirees call the Benefits Service Center: 615-741-3590 or 1-800-253-9981

 

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