There are three ways to file a claim:
1. Call the MetLife Claims Center at 1-855-700-8001 from 7 a.m.-10 p.m. CT, Monday-Friday
2. File a claim online at www.metlife.com/mybenefits
3. File a paper claim by downloading a form from www.metlife.com/mybenefits. Send your completed claim form to the MetLife claim’s office address and or fax number below:
Metropolitan Life Insurance Company
PO Box 14590
Lexington, KY 40512
Fax: 1-800-230-9531
Whether you file by phone, online or by paper, you can track the status of your claim online or through MetLife’s “My Benefits” site www.metlife.com/mybenefits, or via the MetLife US App. Simply search for "MetLife" on iTunes® App Store or Google Play to download the app. For more information on filing a claim, watch the following video.
Please note that the long term disability insurance FAQs are for state employees only. The state of Tennessee does not offer long term disability insurance to higher education employees. If you are a higher education employee, direct questions on LTD to your agency benefits coordinator.