What if I am unable to contact MetLife to report my claim?

If you experience a disability that prevents you from calling MetLife to report your claim, someone can call MetLife (1-855-700-8001) and report the claim on your behalf. This can be someone from the State of TN HR team, a family member or other individual who is aware of your situation. They should be prepared to provide as much information as possible about your current condition, treating physicians, and/or hospital name/location including any relevant contact phone numbers that would be helpful for claims administration.

Please note that Long Term Disability Insurance (LTD) FAQs are for State employees only. The State of TN does not offer Long Term Disability Insurance to Higher Education employees. If you are a Higher Education employee, direct questions on LTD to your Agency Benefits Coordinator.

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