search the help desk | find articles | submit a request
Agency Benefits Coordinators (ABCs)
PPACA FAQs
- PPACA Eligibility for International Employee on Visa
- Our Agency has less than 50 employees. Do we need to file 1094/1095 forms?
- Why is my Form 1095-C not showing the correct monthly premium amount?
- I have an employee that was full-time but has now reduced their hours to part-time. They are still eligible for insurance due to PPACA. Can they make changes to their coverage due to this status change?
PPACA Documents
- Patient Protection and Affordable Care Act (PPACA) Information Sheet (state only)
- PPACA Update - Local Education and Local Government
- Full to Part Time Changes (State Only)
- Local Government Required Federal Marketplace Notice
- Local Education Required Federal Marketplace Notice
- Higher Education Required Federal Marketplace Notice
State New Hire Documentation for ABCs
HSA/CDHP Questions
- How can I get my employer ID?
- If an agency has started payroll deductions for an employee, but PayFlex is not able to open the employee’s account during the Customer Identification Process (CIP), will the agency be responsible for refunding the employee’s deductions?
- Is there a minimum amount that employees must contribute?
- When an employee reaches the age of 55, is the extra contribution allowed at the beginning of the tax year, not just after the employee turns 55?
- When agencies complete their W-2s, will they need to indicate how much the employee contributed to the HSA?
- Do agencies have to offer the HSA through payroll or can employees contribute post-tax
Frequently Asked Questions (FAQ)
- ? How do I run a collections applied report?
- How does an employee edit their elections in Edison if they’ve changed their mind within the 31 day eligibility period?
- Can incapacitated children be covered beyond age 26?
- I am completing Part 3 of the 1095-B per IRS Instructions. What is the correct Part 3 response for our agency?
- How do I terminate an Employee in Edison (Non-Payroll Agency)?
- I have an employee that requested a copy of their 1095C tax form from a year prior to 2015. How does the member acquire the needed tax form?
Retirees
General
- Why is the retiree health insurance going up for 2020 and the active employee health premium isn’t?
- How long may my Incapacitated or Disabled Dependent be covered on the retiree plan?
- I am a retiree receiving a TCRS pension check. Can I have my HSA contributions deducted from my TCRS pension check pre-tax?
- Do I have access to Behavioral Health & Substance Use Services?
- Retirement Insurance Counseling
- Are retirees eligible for the Employee Assistance Program?
The Tennessee Plan Medicare Supplement
- Can I apply for the Tennessee Plan during the Medicare Open Enrollment Period?
- How do I cancel coverage in The Tennessee Plan?
- How much will my premium be for coverage in The Tennessee Plan?
- Am I eligible for The Tennessee Plan?
- Is my spouse eligible for The Tennessee Plan (Supplemental Medical Insurance For Retirees With Medicare)?
Vision for Retirees
- I am receiving a monthly TCRS pension or I am a higher education ORP retiree and I am continuing single coverage on the retiree group health plan, can I enroll in retiree plus spouse coverage on the vision plan?
- I am continuing spouse only coverage on the retiree group health plan. Can I enroll my spouse on the retiree vision plan?
- I am over 65 and enrolled on the Tennessee Plan. Am I eligible to enroll in coverage on the retiree vision plan?
Dental for Retirees
- Who do I call if I have specific questions about my dental benefit?
- Can I cancel retiree dental coverage if I change my mind?
- What if I recently retired and now have COBRA dental coverage?
- If I live out of state, can I still enroll in dental coverage?
- How will the state deduct my dental premiums?
- My old school system provides other dental coverage. Can I still apply for state-sponsored dental coverage?
Local Government Retiree Group Health
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse , can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
Local Education Retiree Group Health
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse, can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
Higher Education (UT/TBR) Retiree Group Health
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse, can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
State Retiree Group Health
- I retired from the state and was rehired within 13 weeks to my former agency making me PPACA eligible. I am eligible for ACTIVE coverage. Does my eligibility include TERM Life?
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse, can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
Employees
ParTNers For Health Wellness Program
- 2019 Biometric Screening Options
- Who is the vendor for the new Wellness Program?
- Who is eligible to participate?
- Who is eligible to receive the cash incentive?
- Is participation mandatory?
- Will I be charged extra -- at any time -- for participating in this program?
PPACA (Affordable Care Act)
- Where to locate the 1095-C form in Edison
- Can I get insurance through the Marketplace?
- What is the Health Insurance Marketplace?
- If I drop my health coverage, am I subject to the healthcare reform law’s penalty?
- Do the ParTNers for Health plans meet the healthcare reform law’s minimum value requirements?
- What if I already have coverage through my spouse’s employer?
Workers Compensation
Leave of Absence
- If I miss one end-of-the-month payroll check and I have not been enrolled in direct bill, how will my missed premium be caught up?
- Can I pay my bill before I get an invoice?
- What are my options if my benefits are canceled due to nonpayment of premiums?
- When will I get my invoice?
- I received another invoice, but I am back at work. Do I need to pay this amount?
- When am I responsible for the full employee and employer portions of my insurance?
COBRA
- ? What do I do when I get a "bad request" error in Edison?
- How Do I Cancel COBRA?
- Is COBRA different than active benefits?
- What is COBRA?
- Who is eligible for COBRA?
- How do I enroll?
Deferred Compensation
- I recently had a change in job status (examples: rehired, transferred from one agency to another, or returned from a leave of absence). How is my 401k deferral affected?
- Why is there a two percent 401k deduction on my paycheck? I never enrolled in 401k.
- I recently made a change to my 401k (or 457) contribution amount. When will it be updated in Edison?
- I am a 120-day retiree. Am I eligible to enroll in 401k?
- My 401k loan has been paid off, but deductions are still being deducted from my paycheck. How can this be corrected?
- I am enrolled in the Hybrid 401k plan, but I should be enrolled in regular 401k. How can this be corrected?
Enrollment and Eligibility
- Can children under age 26 be covered as dependents on their parents' plan if they are eligible for their own coverage (e.g., at another job)?
- If two employees in the same plan (state, local education or local government) are married, are they required to choose the employee + spouse premium level, or can each sign up for employee only coverage? What if there are children?
- Can a dependent be dropped from coverage in the middle of the plan year?
- Are preexisting conditions covered?
- Can I cancel my insurance coverage for any reason and what documentation is required?
- My child is about to turn 26, what do I need to do to remove him or her from coverage?
BlueCross BlueShield and Cigna
- What happened to the insurance company that used to provide my benefits and why did the insurance carrier change?
- I am enrolled in a PPO medical plan. My dependents and I have visited the doctor many times this year, but I was told by BCBS/Cigna that we haven’t met our annual deductible. How can this be?
- What is the difference between the telemedicine technology program offered by our agency and the State Telehealth Program?
- What network options are offered by the State of Tennessee?
- What happens when I go to a provider outside LocalPlus but within other Cigna networks?
- Is the plan design any different for the Cigna LocalPlus, Cigna Open Access Plus or the BCBS Network S?
CDHP/HSA and Local CDHP/HSA
- ? If I have an HSA this year and switch to an FSA next year will I still have access to any remaining funds in my HSA account from the previous enrollment?
- ? HSA Account Funds Deposit and FSA Previous Year Balance
- ? I am an active employee enrolled in CDHP, what actions do I take to stay enrolled for next year?
- ? Can I change from the CDHP to one of the PPO options next year and then rejoin the CDHP the following year?
- ? Who is eligible for the CDHP?
- If I enroll in the CDHP and enter an annual contribution for my HSA, is the full amount available to me upfront?
Flexible Spending Account (FSA)
- Can I disenroll from the FSA, limited purpose FSA or dependent care FSA during the plan year?
- May I reimburse a family member for expenses associated with dependent care?
- Am I allowed to enroll in both a medical flexible savings account (medical FSA) and a limited purpose flexible savings account (L-FSA)
- What is a flexible spending account (FSA)?
- How much can I contribute to my flexible spending accounts (FSAs)?
- Can I have both a health savings account (HSA) and a medical flexible spending account (medical FSA)?
Payflex
- How long does it take to link my bank account for FSA reimbursements with PayFlex?
- How do I change my PayFlex password?
- When you have an HSA account in the current year and then you enroll in an HSA during the next enrollment period for the following year, are you issued a new debit card?
- I received a letter from PayFlex indicating that my PayFlex HSA changed to "Retail" account. Why?
- When will I receive my Form 5498?
- How long does it take PayFlex to issue a Debit Card for a new or changed HSA/FSA account?
Pharmacy
- My specialty prescription has gone way up in cost (even to $150). What is going on?
- My pharmacy said my doctor needs to request prior authorization to refill my prescription. How do I do this?
- I would like to appeal my prescription drug benefits paid with Caremark. What should I do?
- There is a quantity limit on my prescription drug; however, my doctor says I need an amount higher than the limit. What do I do?
- I tried to get a prescription filled but my claim was denied because the medication is now available over the counter. Does this mean my pharmacy benefits are becoming more limited?
- What if I take a drug that is not on the Caremark drug list?
ParTNers Employee Assistance Program (EAP)
- If two state employees are individually enrolled on the state health plan, or have dependents under one parent, is an individual able to receive five EAP visits for the same issue under each employee?
- I am an employee with health coverage through State sponsored insurance, and I have a dependent that lives at home with me but is not enrolled in my health coverage but they are benefit eligible. Is that dependent able to utilize the EAP/Behavioral Health
- Is preauthorization required for outpatient behavioral health?
- What happens if I utilize all of my available EAP sessions, but would like to continue seeing my provider?
- How many sessions do I have through the EAP?
Voluntary Dental
- Does Coordination of Benefits pertain to my dental and/or vision insurance?
- How often are the dental insurance companies selected for the state’s insurance program?
- How can I find out how much a procedure will cost under my MetLife DPPO plan?
- How do I find a network dentist in the MetLife network?
- What if I am out of the area and need emergency care? Will Cigna Prepaid Dental cover some or all of the services?
- How do I find a Cigna Prepaid Dental network dentist?
Voluntary Vision
- Who is eligible to enroll in the state Davis Vision vision plan?
- Can I use a portion of my allowance during the calendar year and then use the remaining balance during that same calendar year?
- Can I get a discount on additional replacement contact lenses?
- Who should I contact if I have trouble logging into the Davis Vision member website?
- How can I request that my provider be added to the Davis Vision network?
- How do I print or request additional or replacement ID cards?
Disability-State and Higher Education Only
- What is Disability Insurance?
- What is Short Term Disability(STD) Insurance?
- What is Long Term Disability (LTD) insurance?
- Am I required to enroll in the Short Term and Long Term Disability plan?
- When am I eligible to enroll in Short Term and Long Term Disability plans?
- Is Disability Insurance right for me?
Life Insurance - State and Higher Education Only
- May I continue my voluntary term life insurance when I terminate employment?
- Basic Life/AD&D - How do I designate a beneficiary or see who I have named as a beneficiary?
- Voluntary Universal Life Insurance
- Voluntary Accidental Death and Dismemberment (AD&D) Insurance
- May a spouse, who is also a state or higher education employee, enroll as an employee and as a dependent of the other spouse?
- How can I find out who I designated as the beneficiary?
General Questions
- ? What are my premiums?
- ? Payroll Call Center
- BA's Mission Statement, Vision and Values
- Can I change insurance carriers?
- Receiving and responding to encrypted messages
- Secure Email - How to Open Secure Emails
Terms and Definitions
Other Covered Services
- What happens if I have several covered medical expenses within the same year? Will I have to keep paying part of the cost?
- How is durable medical equipment (DME) covered?
- How is chemotherapy covered?
- How are maternity benefits covered?
- Does dialysis require a copay or coinsurance?
- Do advanced imaging and outpatient surgery require a copay or coinsurance?
Billing/Payments
Promoted articles
- How do I run a collections applied report?
- What do I do when I get a "bad request" error in Edison?
- If I have an HSA this year and switch to an FSA next year will I still have access to any remaining funds in my HSA account from the previous enrollment?
- HSA Account Funds Deposit and FSA Previous Year Balance
- I am an active employee enrolled in CDHP, what actions do I take to stay enrolled for next year?
- Can I change from the CDHP to one of the PPO options next year and then rejoin the CDHP the following year?
- Who is eligible for the CDHP?
- What are my premiums?
- Payroll Call Center