search the help desk | find articles | submit a request
Annual Enrollment
Frequently Asked Questions (FAQs)
- ? New Vision Vendor 2018: Davis Vision
- ? Do I have to make changes during Annual Enrollment?
- ? Short Term Disability Exclusions
- ? What is the difference between the Premier PPO and the Standard PPO
- ? What is the difference between BCBST, Cigna, Cigna OAP: Providers and Facilities
- ? 2018 Annual Enrollment Decision Guides
PPACA
Documents
- PPACA Update - Local Education and Local Government
- Minimum Value Certification
- Information Sheet (State Only)
- Full to Part Time Changes (State Only)
- Local Government Required Federal Marketplace Notice
- Local Education Required Federal Marketplace Notice
Frequently Asked Questions (FAQs)
- PPACA Term Life Eligibility
- State Required Federal Marketplace Notice
- I have an employee that was full-time but has now reduced their hours to part-time. They are still eligible for insurance due to PPACA. Can they make changes to their coverage due to this status change?
- Can I get insurance through the Marketplace?
- What is the Health Insurance Marketplace?
- If I drop my health coverage, am I subject to the healthcare reform law’s penalty?
State New Hire Documentation for ABCs
Documentation
Agency Benefits Coordinators (ABCs)
HSA/CDHP Questions
- HSA Employer ID
- If an agency has started payroll deductions for an employee, but PayFlex is not able to open the employee’s account during the Customer Identification Process (CIP), will the agency be responsible for refunding the employee’s deductions?
- Is there a minimum amount that employees must contribute?
- If a member has a medical expense early in the year but does not have enough money available to pay for it in his or her HSA, can he or she save that receipt and turn it in later on?
- How can an employee determine the cost of a service in order to compare expected coinsurance amounts to copays?
- When an employee reaches the age of 55, is the extra contribution allowed at the beginning of the tax year, not just after the employee turns 55?
Frequently Asked Questions (FAQ)
- Vendor Contacts for ABCs
- How to terminate an employee in Edison
- How to set up a Zendesk profile
- Submitting Documents in Zendesk
- View a Hire eForm
- How to upload documents in Edison:
COBRA
Frequently Asked Questions (FAQ)
- How COBRA Works When An Employee Dies
- COBRA And Divorce
- Adding dependents while on COBRA
- Can COBRA be used outside the state of Tennessee?
- Can I pay the COBRA premium with a debit or credit card?
- What if the employee (my spouse/parent) becomes entitled to Medicare within 18 months prior to termination of employment?
Retirees
General
- Retirement Insurance Counseling
- Employee Assistance Program
- What will happen to my dependent’s medical coverage on the retiree plan when I turn 65?
- Coverage for Dependents in the Event of Your Death
- May I continue my voluntary term life insurance when I retire?
- Does the state offer a part D plan to retirees?
The Tennessee Plan Medicare Supplement
- Can I apply for the Tennessee Plan (Medicare Supplement) during the Medicare Open Enrollment Period?
- How do I cancel coverage in The Tennessee Plan (Medicare supplement)?
- How much will my premium be for coverage in The Tennessee Plan (Medicare supplement)?
- I would like information about The Tennessee Plan (Medicare supplement).
- Am I eligible for The Tennessee Plan (Medicare supplement)?
- Is my spouse eligible for the Medicare supplement plan?
Vision for Retirees
- I am receiving a monthly TCRS pension or I am a higher education ORP retiree and I am continuing single coverage on the retiree group health plan, can I enroll in retiree plus spouse coverage on the vision plan?
- I am continuing spouse only coverage on the retiree group health plan. Can I enroll my spouse on the retiree vision plan?
- I am over 65 and enrolled on the Tennessee Plan Medicare supplement. Am I eligible to enroll in coverage on the retiree vision plan?
Dental for Retirees
- Who do I call if I have specific questions about my dental benefit?
- Can I cancel retiree dental coverage if I change my mind?
- What if I recently retired and now have COBRA dental coverage?
- If I live out of state, can I still enroll in dental coverage?
- How will the state deduct my dental premiums?
- My old school system provides other dental coverage. Can I still apply for state-sponsored dental coverage?
Local Government Retiree Group Health
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse , can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
Local Education Retiree Group Health
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse, can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
Higher Education (UT/TBR) Retiree Group Health
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse, can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
State Retiree Group Health
- Can I change my health insurance carrier when I continue coverage at retirement?
- If I do not continue group health coverage when I retire because I will have coverage through my spouse, can I apply for coverage later?
- If I become eligible for Medicare prior to the age of 65, will my insurance be terminated?
- If I am Medicare eligible when I retire, can I still continue to cover a spouse who is not yet Medicare eligible?
Active Employees
Deferred Compensation
- I recently had a change in job status (examples: rehired, transferred from one agency to another, or returned from a leave of absence). How is my 401k deferral affected?
- Why is there a 2% 401k deduction on my paycheck? I never enrolled in 401k.
- I recently made a change to my 401k (or 457) contribution amount, when will it be updated in Edison?
- I am a 120-day retiree. Am I eligible to enroll in 401k?
- My 401k loan has been paid off, but deductions are still being deducted from my paycheck. How can this be corrected?
- I am enrolled in the Hybrid 401k plan, but I should be enrolled in regular 401k. How can this be corrected?
Flexible Benefits
- ? FAQ regarding maximum limits on healthcare FSA and limited purpose FSA’s for 2017
- Rollover and Pay Check Deductions
- I entered the hospital December 12, but my child was not born until December 14. Are my hospital expenses prior to my child’s birth eligible for Flex reimbursement?
- When will my remaining Transportation or Parking Funds rollover to the next plan year?
- Can I open a Transportation FSA for UBER or TAXI services?
- 2017 Flex Benefits FAQs
Frequently Asked Questions (FAQ)
- ? Does sick leave run concurrent with the Disability Elimination Period
- ? Higher Education Online Enrollment Guide
- Password Reset FAQs
- Adding Children Due to Break in Ex-Spouse’s Coverage
- Medicare Eligibility for Active Employees
- I can’t enroll my new spouse. Edison shows I’m still married to a previous spouse. What do I do?
General
Disability-State and Higher Education Only
- ? I am interested in Disability Insurance. How do I enroll in coverage?
- What happens if my request for Long Term Disability is denied? Is there an appeal process?
- Who decides if I am disabled?
- What information will I need to provide to MetLife when submitting a disability claim?
- How do I file a claim?
- Now that it is after January 1, 2018, and I think I have become disabled, what do I need to do?
Announcements
- ? The state will offer voluntary vision benefits through a new vendor in 2018, Davis Vision.
- For general information about the Wellness Program including wellness and fitness discounts and Weight Watchers at Work, visit the Wellness Program page (http://partnersforhealthtn.gov/wellness.shtml).
- For general information about EAP including services and behavioral health information, visit the EAP page (http://partnersforhealthtn.gov/behavioral_health.shtml) or www.Here4TN.com.
- For general information about carrier information including provider directories and premiums costs, visit the Carrier Information page. (http://partnersforhealthtn.gov/hlth_carrier_information.shtml)
- When looking at the HealthSavings CDHP and the HSA, it is best to consult a tax professional regarding your personal finances and the impact on our federal income taxes.
- For general information about pharmacy including finding a network pharmacy, flu and pneumococcal vaccine and tobacco quit aids, visit the Pharmacy page http://partnersforhealthtn.gov/pharmacy.shtml
Terms and Definitions
Payflex
- HSA Debit Card
- HSA Retail Account
- When will I receive my Form 5498?
- Debit Card Wait Time
- FSA Beneficiary
- PayFlex Address Correction
Flexible Spending Account (FSA)
- Will the prior plan year carryover funds be available on January 1, 2018 for the members to use in the new plan year?
- The $500 maximum carryover for FSAM and LFSA will be effective for the ending of 2017 plan year going into the new 2018 plan year thus eliminating any grace period. What is the deadline for members to submit their 2017 FSAM and LFSA claims to PayFlex?
- How do you access your FSA funds?
- How do you register your PayFlex FSA online?
- Which types of FSA come with a debit card?
- Who manages the FSA accounts?
Life Insurance - State and Higher Education Only
- May I continue my voluntary term life insurance when I retire or terminate employment?
- Basic Life/AD&D - How do I designate a beneficiary or see who I have named as a beneficiary?
- Voluntary Universal Life Insurance
- Voluntary Accidental Death and Dismemberment (AD&D) Insurance
- What option do I have for voluntary term life if I am rehired?
- May a spouse, who is also a state or higher education employee, enroll as an employee and as a dependent of the other spouse?
Voluntary Long-Term Care Insurance
- Can I cancel my insurance with MedAmerica?
- Will the State still offer payroll deductions to MedAmerica members?
- Can I still apply for Long Term Care Insurance?
- Is the State’s contract with MedAmerica ending?
- How do I get more information on enrolling in long-term care insurance?
- What are the eligibility requirements for a retiree to enroll in long-term care insurance?
Voluntary Dental
- How can I find out how much a procedure will cost under my MetLife DPPO plan?
- How do I find a network dentist in the MetLife network?
- What if I am out of the area and need emergency care? Will Cigna Prepaid Dental cover some or all of the services?
- How do I find a Cigna Prepaid Dental network dentist?
- Do I have to select a primary dentist in the Cigna Prepaid Dental plan? Can I change my dentist?
- What happens if my dentist leaves Cigna’s dental network?
Voluntary Vision
- If I work for a Tennessee Board of Regents (TBR) institution can I enroll in the state EyeMed Vision Program?
- The Tennessee Board of Regents’ (TBR) separate vision plan with VSP will terminate as of January 1, 2017.
- Who is eligible to enroll in the state Davis Vision vision plan?
- Can I use a portion of my allowance during the calendar year and then use the remaining balance during that same calendar year?
- Can I get a discount on additional replacement contact lenses?
- Who should I contact if I have trouble logging into the Davis Vision member website?
ParTNers Employee Assistance Program (EAP)
- If I am contacted by Optum for case management, what do I need to do to fulfill my Partnership Promise?
- Is preauthorization required for outpatient behavioral health?
- What happens if I utilize all of my available EAP sessions, but would like to continue seeing my provider?
- How many sessions do I have through the EAP?
BlueCross BlueShield and Cigna
- BCBST Network S Hospitals 2017 as of 7/17/2017
- What network options are offered by the State of Tennessee?
- What happens when I go to a provider outside LocalPlus but within other Cigna networks?
- Is the plan design any different for the Cigna LocalPlus, Cigna Open Access Plus or the BCBS Network S?
- What is the Informed Choice Outreach Program offered by Cigna?
- If I live in the east region, does that mean I can only go to doctors in that region?
Other Covered Services
- What happens if I have several covered medical expenses within the same year? Will I have to keep paying part of the cost?
- How is durable medical equipment (DME) covered?
- How is chemotherapy covered?
- How are maternity benefits covered?
- Does dialysis require a copay or coinsurance?
- Do advanced imaging and outpatient surgery require a copay or coinsurance?
Pharmacy
- Help! My specialty prescription has gone way up in cost (even to $150). What is going on?
- My pharmacy said my doctor needs to request prior authorization to refill my prescription. How do I do this?
- I would like to appeal my prescription drug benefits paid with Caremark. What should I do?
- There is a quantity limit on my prescription drug; however, my doctor says I need an amount higher than the limit. What do I do?
- I tried to get a prescription filled but my claim was denied because the medication is now available over the counter. Does this mean my pharmacy benefits are becoming more limited?
- What if I take a drug that is not on the Caremark drug list?
CDHP/HSA and Local CDHP/HSA
- ? HSA Account Funds Deposit and FSA Previous Year Balance
- ? I am an active employee enrolled in CDHP, what actions do I take to stay enrolled for next year?
- ? Can I change from the CDHP to one of the PPO options next year and then rejoin the CDHP the following year?
- ? Who is eligible for the CDHP?
- If I am eligible for VA Benefits, can I enroll in the CDHP plan?
- My HSA account was deactivated by PayFlex because I did not meet vetting requirements. I have now completed the requirements for vetting. Am I allowed to re-open my HSA account and qualify for the EmployER Contributions?
ParTNers for Health Wellness Program
- What wellness programs will be available to local education, local government and retirees in 2018?
- How is the ParTNers for Health Wellness Program changing in 2018?
- Can Standard PPO, Limited PPO, No Promise HealthSavings CDHP and Local CDHP members use the ParTNers for Health Wellness Program services with no additional cost?
- Can I work with a coach even if I am not contacted by Healthways to coach?
Partnership Promise
- If I am identified for disease management or case management, do I still have to participate?
- What if I have not yet completed my 2017 Partnership Promise? Do I still have time to complete the requirements?
- How can I contact Healthways if I have questions about the Partnership Promise or coaching?
- What if I miss a coaching call? What happens if my coach is unable to reach me?
- If I am unable to complete all of the tests of the biometric screening (e.g., blood tests due to needles) will I still meet the requirement?
- If I don’t complete the Partnership Promise in 2017, what happens?
Enrollment and Eligibility
- Return to Active Employment Within 13 Weeks
- Are preexisting conditions covered?
- Can a dependent be dropped from coverage in the middle of the plan year?
- If two employees in the same plan (state, local education or local government) are married, are you required to choose the employee + spouse premium level, or can each sign up for employee only coverage? What if there are children?
- Can incapacitated children be covered beyond age 26?
- Can children under age 26 be covered as dependents on their parents' plan if they are eligible for their own coverage (e.g., at another job)?
Billing/Payments
FAQ
- ? Payroll Call Center
- ? I am attempting to enroll in Benefits in Edison, but cannot click the "Benefits Enrollment" link.
- ? How do I add my new spouse/family to the State Group Health Insurance coverage due to a recent marriage?
- Notice Regarding Insurance Coverage of Spouses and Former Spouses
- Benefits Administration Review Team (BART)
- Receiving and responding to encrypted messages
Promoted articles
- New Vision Vendor 2018: Davis Vision
- Do I have to make changes during Annual Enrollment?
- Short Term Disability Exclusions
- What is the difference between the Premier PPO and the Standard PPO
- What is the difference between BCBST, Cigna, Cigna OAP: Providers and Facilities
- 2018 Annual Enrollment Decision Guides
- 2018 Retiree Annual Enrollment Reminders
- Annual Enrollment 2018 Default Plan Message
- Video - How to Select and Enroll in your Benefits in Edison
- Annual Enrollment Dos and Don'ts
- Annual Enrollment – Don’t Procrastinate!
- What changes can I make during Annual Enrollment?
- Does sick leave run concurrent with the Disability Elimination Period
- FAQ regarding maximum limits on healthcare FSA and limited purpose FSA’s for 2017
- Higher Education Online Enrollment Guide
- I am interested in Disability Insurance. How do I enroll in coverage?
- The state will offer voluntary vision benefits through a new vendor in 2018, Davis Vision.
- HSA Account Funds Deposit and FSA Previous Year Balance
- I am an active employee enrolled in CDHP, what actions do I take to stay enrolled for next year?
- Can I change from the CDHP to one of the PPO options next year and then rejoin the CDHP the following year?
- Who is eligible for the CDHP?
- Payroll Call Center
- I am attempting to enroll in Benefits in Edison, but cannot click the "Benefits Enrollment" link.
- How do I add my new spouse/family to the State Group Health Insurance coverage due to a recent marriage?