All appeals are handled by CVS Caremark, our pharmacy benefits manager. Call Caremark at (877) 522-8679 to begin the process, to ask questions about how to appeal and to check the status of your appeal. If your drug is denied, both you and your doctor will receive a denial letter explaining why it was denied, as well as your appeal options and how to file an appeal.
I would like to appeal my prescription drug benefits paid with Caremark. What should I do?
