Short-term Disability benefits are issued weekly. MetLife will process claims within five business days of receiving all required information. Once an approval decision is rendered by MetLife, you satisfy the elimination period and you have exhausted all accrued paid leave subject to the rules of the employer, (annual, sick, and compensatory and any other employer paid leave programs),benefit payments will be issued weekly each Tuesday for the prior week’s benefit period. Payments are issued via paper check and mailed to you at your address on file with MetLife. Direct deposit/EFT is also available and once registered, payments will be deposited into the designated bank account within three business days of being issued. The weekly benefit checks cannot be sent to your employer, a doctor or hospital.
Long-term Disability benefits are issued monthly based on a 30-day rolling calendar month which begins on the benefit start date. MetLife will process claims within five business days of receiving all required information. The following criteria must be met before benefit payments will be issued monthly (for the prior 30-day period of disability):
- An approval decision is rendered by MetLife;
- You satisfy the elimination period,
- You have exhausted all accrued paid leave subject to the rules of the employer (annual, sick, and compensatory and any other employer paid leave programs), , and
- You have exhausted your short-term disability benefits, if any,.
Therefore, benefit payments are not issued on the same day each month for all LTD claimants. Payments are issued via paper check and mailed to you at your address on file with MetLife. Direct deposit/EFT is also available, and, once registered, payments will be deposited into the designated bank account within three business days of being issued. The monthly benefit checks cannot be sent to your employer, a doctor or hospital.
Additional FAQs can be found on the disability microsite at https://www.metlife.com/info/stateoftn/disability/state/benefits/faq/