What are the benefits of having a Zendesk account?
Having a Zendesk account will help you keep track of questions you submit through the form on our website or through email.
How do I view documents through Zendesk?
When you email Benefits Administration or submit a ticket with a document attached, you’ll receive an email reply with a link to the document.
To access the document, you must create an account and log in to Zendesk.
How do you sign up for a Zendesk account?
Navigate to our Help Center here: https://benefitssupport.tn.gov/ and click on Sign in found at the top of your screen.
AFTER CLICKING ON SIGN IN FROM THE HELP CENTER HOMEPAGE
| If you’ve already submitted a ticket to Benefits Administration through Zendesk or email: | ||
|
Click Get a password found at the bottom of this box. |
Enter the email address you used to submit the ticket, and you’ll receive an email from benefits.administration@tn.gov to help you create a password. Please note that if you haven’t previously submitted a ticket with the email you chose, you will not receive an email. |
Create a new password, and you will be taken back to the Benefits Administration page where you can submit a ticket. |
AFTER CLICKING ON SIGN IN FROM THE HELP CENTER HOMEPAGE
| If you have NOT submitted a ticket to Benefits Administration through Zendesk or email: | ||
|
Click Sign up found at the bottom of this box. |
Enter your full name and email address, and you’ll receive an email from benefits.administration@tn.gov to help you create a password. |
Create a new password, and you will be taken back to the Benefits Administration page where you’ll be able to submit a ticket. |
|
|
||
Where can I look at my previously submitted tickets?
Click the drop-down arrow next to your name in the upper-right-hand corner and click “My Activities”.
Any tickets you’ve submitted will be listed here, and there is a separate tab for any requests on which you have been copied.
You’ll also receive an email confirmation for your request. You can reply directly to this email, and it will be added to the ticket.
How will I know if there is a reply to my ticket?
You can log in to your account at https://benefitssupport.tn.gov/ to check if there are any replies to your ticket. You’ll also receive an email at the email address you provided with any updates.