If you have not submitted a ticket to Benefits Administration through Zendesk or email, you would click the Sign In link found at the upper right of the Zendesk homepage. Next, you would provide the full name and full email address and click Sign-Up. You will then receive an email requesting that you create a password. After completion of the password, your account will be established.
What are the benefits of having a Zendesk account?
Having a Zendesk account will help you keep track of questions you submit through the form on our website or through email.
How do I view documents through Zendesk?
When you email Benefits Administration or submit a ticket with a document attached, you’ll receive an email reply with a link to the document. To access the document, you must create an account and log in to Zendesk.
How do you sign up for a Zendesk account?
Navigate to our Help Center at this web address: https://benefitssupport.tn.gov/hc/en-us and click on Sign in found at the top of your screen.
AFTER CLICKING ON SIGN IN FROM THE HELP CENTER HOMEPAGE:
- If you’ve already submitted a ticket to Benefits Administration through Zendesk or email:
Enter your email address. Then click the link: “Emailed us for Support? Get a Password”
You will receive an email with a link to create a password to sign in to Zendesk.
- If you have NOT submitted a ticket to Benefits Administration through Zendesk or email:
Click the Sign Up link. Enter your full name and email address. Click Sign Up again. You will receive a confirmation email to create a password.
Where can I look at my previously submitted tickets?
Click the drop-down arrow next to your name in the upper-right-hand corner and click My Activities.
Any tickets you’ve submitted will be listed here, and there is a separate tab for any requests on which you have been copied.
You’ll also receive an email confirmation for your request. You can reply directly to this email, and it will be added to the ticket.
How will I know if there is a reply to my ticket?
You can log in to your account at https://benefitssupport.tn.gov/ to check if there are any replies to your ticket. You’ll also receive an email at the email address you provided with any updates.