How to Reset Your Edison Password / How to get your Access ID

• To watch a short video on how to reset your password click here:

  https://youtu.be/r4JymsihK30https://www.tn.gov/content/tn/partnersforhealth/videos.html

or

You can follow these steps:

• Navigate to https://www.edison.tn.gov
• Click on “Employee Portal Login.”
• Enter Your Access ID.
  • Don’t Know Your Access ID? Click the Back button on your browser.
  • Click on the Retrieve Access ID button
  • Complete the required fields (First Name, Last Name, Birth Date, Zip Code)
  • Click “Submit.”
  • A new page will load and display your Access ID; make a note of your Access ID.
  • Click the link to return to https://www.edison.tn.gov
•  
• Click on “Employee Portal Login.”
• Enter Your Access ID.
• Click “Continue.”
• Click “Forgot Your Password?”
• You should receive an email with a temporary password.
  • Didn’t Get An Email? Call for Help!
    • State Employees: Call Edison Help Desk: 615-741-4357 or 866-376-0104
    • All Others: Call Benefits Service Center: 615-741-3590 or 800-253-9981
• Enter the temporary password from the email or the Help Desk into the password box.
• Click “Enter” or press the “Enter” key on your keyboard.
• You will be prompted to enter a new password.
• Enter  your new password twice, clicking “Enter” or pressing the “Enter” key after each entry. After entering the password the second time, wait a minute, the screen will take longer than the others did to load.
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