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  1. State of Tennessee - Benefits Administration
  2. Employees
  3. BlueCross BlueShield and Cigna

BlueCross BlueShield and Cigna

  • What happened to the insurance company that used to provide my benefits and why did the insurance carrier change?
  • I am enrolled in a PPO medical plan. My dependents and I have visited the doctor many times this year, but I was told by BCBS/Cigna that we haven’t met our annual deductible. How can this be?
  • What is the difference between the telemedicine technology program offered by our agency and the State Telehealth Program?
  • What network options are offered by the State of Tennessee?
  • What happens when I go to a provider outside LocalPlus but within other Cigna networks?
  • Is the plan design any different for the Cigna LocalPlus, Cigna Open Access Plus or the BCBS Network S?
  • What is the Informed Choice Outreach Program offered by Cigna?
  • If I live in the east region, does that mean I can only go to doctors in that region?
  • What do I do if I have a question regarding my insurance claims?
  • Does everyone have a choice of insurance carriers?
  • Do all plan members have the same health insurance choices?
State of Tennessee - Benefits Administration