What are the Service Center hours? Admin August 17, 2026 14:19 Updated Hours: 8 a.m.- 4:30 p.m. CTPhone: 800.253.9981 or 615.741.3590You can also submit a ticket through Zendesk at https://benefitssupport.tn.gov/hc/en-us Related articles Who do I call if I have specific questions about my dental benefit? When and how do I enroll for 2027 benefits? How Do I Reset My Edison Password/How Do I Get My Access ID? How do I obtain a Certificate of Credible Coverage? What is the Benefits Administration Review Team?