Here are some of the common Edison errors and actions you can try to resolve them:
You received the “There was a technical error processing your request, Please try again.” message when trying to log in.
This is a random error with Edison.
Try taking the correct navigation back to Edison via TN.gov>Government>State Employees>Edison.
Use the most recent password you tried to create prior to receiving this “technical error” message.
You received a “Function on ready state.” error.
Try fully clearing your browser’s cache.
Try using a different browser.
You see a white screen upon getting into Edison or after navigating to a new page.
Try refreshing the webpage.
Try closing and relaunching the webpage.
If neither of these options work, try using a different internet browser.
You received an “Error: 500” message.
Try fully clearing your browser’s cache.
Try using a different browser.
You received an “Error: 400” message.
This one is an actual “bug” within Edison.
Try using a different browser.
Try using a different device.
You are being redirected back to the Enter Access ID webpage (sign in page) when trying to change your password. When you enter your Access ID and password you just reset, it says it is incorrect.
The help desk will need to check the status of your user profile
Call the Edison help desk: 615.741.4357 or 866.376.0104
You received the “Your account is locked” message or the “Your account is disabled’ message.
This message is from mistyping a password five times in a row.
The help desk will need to check the status of your user profile and issue a new temporary password.
Call the Edison help desk: 615.741.4357 or 866.376.0104.