- Navigate to our Help Center, located at: https://benefitssupport.tn.gov
- Log into Zendesk using your email address and password.
- Click on “Submit a Request” title.
- Click the dropdown box to choose a topic.
- To submit an active employee document, click “Document Uploads for Active Employees” topic from the dropdown box.
- To submit a retirement document, click “Document Uploads for Retirement” topic from the dropdown box.
- Complete the action of filling out the form.
Note: You must complete all the fields with an *(asterisk symbol indicates a required field) before submitting the request. Please include the employee ID and SSN (Social Security Number), effective date of coverage/change, the type of document, and entity. The subject field at the top of the request is also a required field. It is important that you do not enter an employee’s name or any other PHI (Personal Health Information) in that field.
- Attach the document(s).
- Click the Submit the document upload by clicking "Submit" button.
Note: Once you have attached the documents and clicked on the “Submit” button; the task will show the status of the request as submitted and open on your dashboard.
Note: You will receive an email notification that we have received your request. If the documentation is complete, an analyst will key the request in Edison. If the documentation is incomplete, the analyst will send it back to you in order to supply the missing information. You will receive notification when your request has been resolved. Please take a moment to complete the satisfaction survey.