How does an employee edit their elections in Edison if they’ve changed their mind within the 30 day eligibility period? No revisions may be made due to changed minds outside of the initial 30 day eligibility period without management review.

Option 1: Reopen the New Hire Event (All Entities)

1. The employee or the Agency Benefits Coordinator (ABC) should call the Service Center at 1-800-253-9981.
2. A Service Center analyst will assist in reopening the New Hire event.
3. The employee can then log in to Employee Self Service (ESS) to make and resubmit their changes
4. Or the Agency Benefits Coordinator can log in to Edison and navigate to Benefits WorkCenter (Main Menu > HCM > Benefits > Benefits WorkCenter), choose the NonPayroll Benefit eForm, and create a new benefit eForm.

NOTE: Benefits Administration does not process new hire enrollments for non-payroll agencies. Exceptions are approved administrative error forms and approved appeals.

Option 2: Submit a New Enrollment Change Application (State only)

1. The employee completes a new Enrollment Change Application.
2. If applicable, include supporting documents (e.g., for dependents).
3. Submit the completed application to the ABC.
4. The ABC should then forward the documents to Benefits Administration by:
   • Fax: 615-741-8196
   • Upload: Submit via Zendesk
     1. Go to https://benefitssupport.tn.gov/hc/en-us
     2. Click on  Submit a Request in the top right corner of the page
     3. Choose Document uploads for active employees (including documents for dependents) in the drop-down list
     4. Complete all fields and attach documents